SHIPPING POLICY

Your order will be processed within 2 working days. Delivery times are dependent on Australia Post and overseas postal companies. Postage fees are set by Australia Post. 

Where the postage charges are less than quoted and charged, you will be refunded the difference.

Got too much yarn already and you need an alibi? Just let me know on the order page "yes I need an alibi" and I will include a "congratulations on your win" note.

You can collect the yarn in person if you are passing through the Blue Mountains. Just click that option on the order page. 

RETURN & EXCHANGE POLICY

We won’t accept a return for change of mind. Where an item differs from the description or is faulty, we will exchange, replace or refund the item. Items on sale can’t be returned. Shipping costs to return an item will only be refunded if we have made an error on the order. Note that while we make every effort to ensure that the colours are as accurate as possible, there may be a slight difference in colour because of computer monitors or software.